Pearl Lemon Pet Transport (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, and protect your information when you use our website, services, and communications.

We encourage you to read this policy carefully to understand how we handle your data, your rights under applicable laws (including GDPR and UK Data Protection regulations), and how you can contact us with any questions.

1. Who We Are

Pearl Lemon Pet Transport is a division of the Pearl Lemon Group, headquartered in London, UK. We specialise in international pet relocation services from the UK and Europe to the USA.

For the purposes of data protection laws, Pearl Lemon Pet Transport is the “data controller” of your personal information. This means we decide how and why your information is processed.

If you have questions about this Privacy Policy, you can contact us:

Email: [Insert Privacy Contact Email]
Postal Address: [Insert Business Address]

2. What Information We Collect

We collect both personal and non-personal data depending on how you interact with our services.

2.1 Information You Provide to Us

When you use our services or contact us, you may provide the following:

• Personal Identification Information: Name, address, phone number, email address.
• Pet Information: Pet’s name, species, breed, age, health records, vaccination history, and microchip number.
• Travel Information: Flight details, relocation destination, and associated logistics.
• Payment Information: Billing details, bank transfer or card details (processed securely via third-party providers).
• Correspondence: Records of emails, calls, and messages with our team.

2.2 Information We Collect Automatically

When you visit our website, we may automatically collect:

• IP address and device type.
• Browser information and operating system.
• Pages you visit and how you interact with our site.
• Cookies and similar technologies (see Section 9).

2.3 Information We Receive from Third Parties

We may receive data from:

• Airlines, customs authorities, and veterinary officials.
• Payment providers and banks.
• Online platforms such as advertising or analytics tools.

3. How We Use Your Information

We use your personal data only where it is lawful to do so, including:

• To provide services: Organising your pet’s relocation, preparing paperwork, booking flights, and arranging customs clearance.
• To communicate: Sending updates about your booking, reminders about requirements, or changes to your relocation.
• To process payments: Managing invoices, receipts, and transactions.
• To improve our services: Analysing how clients use our website and services.
• For legal compliance: Meeting airline, customs, veterinary, and regulatory obligations.
• For marketing (with consent): Sending newsletters, service updates, or promotional offers.

4. Legal Basis for Processing Data (GDPR/UK Law)

We rely on the following lawful grounds under GDPR and UK data protection laws:

• Contract: Processing data is necessary to provide our relocation services.
• Legal Obligation: Required to meet customs, veterinary, or airline requirements.
• Consent: For marketing or non-essential cookies.
• Legitimate Interest: Improving our services, ensuring security, preventing fraud.

5. Who We Share Your Information With

We share your data only when necessary for providing services:

• Airlines and Transport Partners: For booking and compliance.
• Veterinary Authorities: For health certificates and approvals.
• Customs and Government Agencies: For import/export requirements.
• Payment Processors: To securely manage transactions.
• IT and Hosting Providers: To maintain our website and systems.
• Professional Advisors: Such as accountants, lawyers, or insurers.

We never sell or rent personal data to third parties for marketing purposes.

6. International Transfers

As we operate relocations between the UK/EU and the USA, your data may be transferred outside the European Economic Area (EEA).

When this occurs, we ensure adequate protection measures are in place, including:

• Standard Contractual Clauses approved by the European Commission.
• Compliance with UK GDPR and EU GDPR requirements.
• Agreements with trusted service providers in the USA.

7. Data Retention

We retain your information only as long as necessary for:

• Completing your relocation.
• Meeting legal, tax, or regulatory requirements.
• Resolving disputes or enforcing agreements.

Typically, we keep records for 6 years after service completion unless a longer retention period is required by law.

8. Your Data Protection Rights

Under GDPR and UK law, you have the right to:

• Access your personal data we hold.
• Correct inaccurate or incomplete data.
• Delete your data in certain circumstances (“right to be forgotten”).
• Restrict processing of your data in limited situations.
• Object to certain processing, including marketing.
• Data Portability: Request your data in a structured, machine-readable format.
• Withdraw Consent: Where processing is based on consent.

To exercise these rights, contact us at [Insert Contact Email]. We will respond within one month.

9. Cookies and Tracking Technologies

We use cookies to improve our website and user experience. These may include:

• Essential Cookies: Required for site functionality.
• Analytics Cookies: To understand visitor behaviour.
• Marketing Cookies: For personalised ads (used only with consent).

You can control or disable cookies through your browser settings.

10. Marketing and Communication

We may send service updates, newsletters, or promotional content if you opt-in. You can unsubscribe at any time by clicking the link in emails or contacting us directly.

11. Data Security

We use technical and organisational safeguards to protect your information, including:

• Encrypted communications (SSL/TLS).
• Secure data storage with limited access.
• Staff training on data protection.
• Regular monitoring of systems for vulnerabilities.

While we do our best, no method of online transmission is 100% secure. We encourage clients to also take precautions when sharing sensitive information.

12. Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from minors. If we become aware of such data, it will be deleted promptly.

13. Third-Party Websites

Our website may link to external sites. We are not responsible for the privacy practices of those websites. Please review their privacy policies before providing personal data.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. If significant changes occur, we may notify you directly.

15. Contact Us

If you have questions or concerns about this Privacy Policy or your data rights, please contact us:

Phone: Uk:442071833436
Phone: UK: +447454539583
Phone: US: +16502784421
Email: info@pearllemongroup.com

Address: Pearl Lemon Ltd. Kemp House, 152 – 160 City Road London, EC1V 2NX United Kingdom