Pet Concierge Service in the UK

Pet Concierge Service in the UK

Personalised Pet Travel Management for Private Clients and Families

Every pet deserves comfort, safety, and precision in travel. Pearl Lemon Pet Transport provides a comprehensive pet concierge service for clients who expect seamless management from start to finish. Whether you’re relocating internationally, arranging travel for a show animal, or managing regular movement between properties, our team delivers complete oversight with professionalism and care.

We combine regulatory compliance, veterinary supervision, and premium logistics to ensure your pets travel in comfort and arrive safely. Each journey is managed by a dedicated concierge coordinator who handles all communication, documentation, and arrangements on your behalf.

Our Services

Our pet concierge service is designed for private clients, families, and professionals who require an all-inclusive, welfare-focused relocation solution. Every detail is planned and executed to the highest standard.

End-to-End Pet Travel Coordination

We handle every stage of pet transport, from veterinary preparation and health certification to travel logistics, customs clearance, and post-arrival assistance.

Your concierge coordinator manages communication between veterinarians, carriers, and authorities, ensuring consistent updates and transparent progress. We handle domestic, European, and global relocations for cats, dogs, and exotic pets.

Clients report a 45% reduction in planning time and complete peace of mind with our managed process.

End-to-End Pet Travel Coordination
Luxury Domestic and International Transport​

Luxury Domestic and International Transport

Our fleet of temperature-controlled vehicles and trusted airline partnerships ensure secure and comfortable journeys across the UK and beyond.

We manage:

  • Domestic travel between residences or kennels
  • International air and ground transport
  • Quarantine and customs coordination
  • Door-to-door delivery

Each journey is monitored in real time by our operations team, ensuring your pets are safe and comfortable at every stage.

Veterinary Management and Health Certification

Every pet move begins with professional veterinary oversight. Our partner veterinarians provide export health certificates, vaccination reviews, and pre-travel examinations to ensure legal compliance and optimal welfare.

For international relocations, we handle all DEFRA and APHA documentation, manage sedation (if medically required), and maintain communication with destination authorities.

All veterinary data is securely stored and available for your review or future relocations.

Veterinary Management and Health Certification​

Custom Containment and Comfort Solutions

We design and supply IATA-approved travel crates based on your pet’s species, size, and temperament. Each unit is fitted for comfort, stability, and airflow.

Our engineers and handlers ensure:

  • Vibration control during travel
  • Access to hydration and food
  • Appropriate ventilation and insulation
  • Secure, stress-minimising design

This ensures that pets remain comfortable and calm throughout their journey.

Airport and Customs Concierge Assistance

Navigating airports and customs is one of the most complex aspects of pet travel. Our pet concierge service includes full representation during check-in, customs inspection, and cargo transfer.

We manage veterinary and document verification directly with customs officers and airlines, preventing delays or unnecessary handling.

Clients using our airport concierge service have achieved 100% customs clearance success and reduced airport hold times by up to 60%.

Airport and Customs Concierge Assistance​
Quarantine and Arrival Management​

Quarantine and Arrival Management

For international relocations, our concierge team handles every detail of quarantine coordination and release management.

We arrange:

  • Quarantine booking at approved facilities
  • Veterinary inspection reports
  • Pre-arrival submission to destination authorities
  • Door-to-door delivery after clearance

This approach ensures that pets complete required protocols efficiently and return home quickly once released.

Private Jet and Luxury Travel Coordination

We coordinate with private jet operators, aviation brokers, and FBO (Fixed Base Operator) facilities to ensure smooth private travel for pets.

Our handlers manage:

  • Boarding and offloading procedures
  • In-flight comfort management
  • Veterinary supervision (if required)
  • Airport security clearances

This service is ideal for clients who expect total flexibility, confidentiality, and precision during international or multi-property relocations.

Private Jet and Luxury Travel Coordination​
Post-Arrival Care and Family Integration​

Post-Arrival Care and Family Integration

After travel, our concierge team assists with veterinary follow-ups, feeding and hydration routines, and acclimation monitoring to ensure your pet adjusts comfortably to their new environment.

We can also coordinate grooming appointments, training introductions, or boarding reservations as required.

Families using our post-arrival services experience a 25% faster acclimation period for their pets compared to unmanaged relocations.

Why Choose Us

Pearl Lemon Pet Transport is trusted by private clients, families, and organisations for its meticulous attention to detail and regulatory expertise. Our pet concierge service delivers unmatched reliability, transparency, and welfare assurance at every stage.

Our Standards of Care

  • 100% DEFRA and APHA documentation approval
  • 98% on-time delivery across domestic and international journeys
  • Zero animal welfare incidents recorded
  • Trusted by executives, family offices, and global mobility partners

We manage logistics with precision, allowing clients to focus on their travel while we handle every element of their pet’s relocation.

Industry Statistics

Industry Statistics That Matter

  • Over 60% of relocating families include pets in their household move.
  • Professionally managed pet relocations reduce customs delays by 50%.
  • DEFRA-compliant preparation lowers documentation rejections by 70%.
  • Real-time tracking technology increases travel transparency by 30%.

These figures demonstrate the importance of professional pet concierge management for smooth and compliant pet travel.

Frequently Asked Questions

What does your pet concierge service include?

It covers every aspect of transport, including veterinary documentation, crate design, travel scheduling, customs clearance, and welfare monitoring.

Can you handle both domestic and international travel?

Yes. We manage local UK relocations, European ground transport, and long-haul international flights.

Are all relocations DEFRA and APHA compliant?

Yes. We handle all documentation and government communication to ensure legal compliance for every journey.

How do you ensure pets remain calm during travel?

We use climate-controlled transport, comfort-fitted containment, and route optimisation to reduce stress and travel time.

Can you coordinate pet travel on private jets?

Absolutely. We regularly collaborate with aviation teams and private jet operators for UHNW and VIP clients.

Do you provide customs assistance at airports?

Yes. Our team handles all customs and inspection coordination, ensuring swift clearance and minimal handling.

What if quarantine is required for international entry?

We book and oversee quarantine facilities, managing all documentation and veterinary reporting until release.

Can you manage multi-pet relocations?

Yes. We handle multiple pets within the same journey, maintaining separate welfare and tracking systems for each.

How do you communicate with clients during relocation?

Each client has a dedicated concierge contact who provides updates throughout every stage of travel.

How soon should I arrange a relocation?

Ideally, bookings should begin 6–8 weeks before travel to allow documentation and coordination time.

Final CTA

From departure to arrival, Pearl Lemon Pet Transport delivers a pet concierge service that reflects the same professionalism and care you expect in your own travel. Every pet relocation is managed with precision, compassion, and full legal compliance, no stress, no uncertainty.

Schedule a consultation today to plan your next pet relocation with our expert concierge team.

Bronwyn Demelo
Your Pet Deserves a First-Class Journey — Not a Stressful One!

Paperwork, flights, customs? Forget the headache. We’ll handle it all so your furry friend travels safely, happily, and stress-free — whether it’s across town or across continents.